FAQs
Answering Your FAQs About Our Services
Welcome to the CST Group’s FAQ page, your one-stop resource for information on all our divisions: CST Water, CST Industrial and CST Septic. Explore the answers to frequently asked questions covering our diverse services, from water tank delivery and cleaning to industrial solutions and septic system maintenance.
How Often Should I get my Septic Tank Cleaned?
We recommend regular septic tank maintenance with tanks cleaned every 2-3 years, depending on the tank size and much the system is used.
How Long does the Septic Tank Clean take?
We allow 45 minutes to an hour for the cleaning process. However for tanks that haven’t received regular cleaning and have excess build up it can take longer.
My property is well landscaped. Do your trucks leave behind a mess?
We have a fleet of modern trucks that are well maintained. Our technicians take every effort to protect your property while onsite.
What size are your trucks?
Our fleet of vacuum trucks are a range of different sizes allowing for access to all properties. Our trucks can all carry between 6500 litres and 10,000 litres, with an additional trailer unit that can carry another 10,000 litres.
You have cleaned my septic tank before, How Do i Know when it Needs Cleaning Again?
We keep a comprehensive database of the septic tanks we clean, with a reminder system in place our team will be in touch the month prior to it falling due.
I Don’t Want my Gardens Dug Up, Can you Mushroom Suck my tank?
If you don’t want your gardens or landscaping disturbed, we can mushroom suck your tank, however we DO NOT recommend this method of cleaning as we can’t be sure we have removed all the solids from your tank.
Do I Need to be Onsite When You Do the Job?
We don’t require any one to be home during the cleaning process, as we provide a hassle-free service. However, our technicians do ask that any dogs/other animals are locked away while we are at your property.
How Much Does a Septic Tank Clean cost?
This depends on your location and the size of your tank. The price differs between District Councils as each council disposal facility has different rates for disposing of the waste. For an accurate cost – please call our office on 0800 43 89 89
How Can I Tell if my Septic Tank is Full?
Some sure signs that your septic tank is nearing full and needing to be emptied are – you will notice strong odours or puddles forming around the tank area, your toilets and sinks may become slower to drain than usual, or you will hear gurgling/bubbling noises from your sinks and toilets.
How Close does your Truck need to get to my Septic Tank?
Our trucks all carry around 40 metres of hose on them. However, if you think we’d require more hose to reach your tank please inform the office when booking so we can be sure to add more to the truck.
How Can I Tell if My Septic Tank has a Filter?
Normally if your septic system has a filter, you will have a second mushroom / white cap visible.
How Can I Clean the Filter on my Septic Tank?
This is a fairly simple process – remove the white cap and pull up the filter using the handle – just hose it down over a garden or somewhere that suits you. We recommend cleaning your filter as least every 3-6 months.
What Areas Do We Service?
We service the Waikato Region – including Hamilton, Whatawhata, Te Kowhai, Huntly, Ngaruawahia, Cambridge, Morrinsville, Tamahere, Matamata, Te Awamutu, Otorohanga, and the South Waikato Region – including Tirau, Putaruru and Tokoroa. Don’t See your area listed here – simply give the office a call to double check.
The Alarm on my Septic System is Going Off, What Should I Do?
If your alarm is sounding this normally indicate you have a pump/float problem. You are best to contact the service agent for your system before getting it cleaned out.
How Does Liquid Waste Disposal Work?
CST Septic’s team of professionals in NZ collects the liquid waste from your site and transports it to a licensed disposal facility for safe disposal. We adhere to all environmental regulations and guidelines to properly dispose of liquid waste.
What is Septic Tank Cleaning and Why is it Important?
Septic tank cleaning involves removing the solid waste accumulating in the tank over time, preventing blockages and system failure. We recommend cleaning a standard household system at least every 2-3 years.
How to Get Rid of Septic Tank Odour Outside?
Knowing how to get rid of septic tank odour outside is essential for maintaining a pleasant environment. Start by inspecting your septic tank to ensure it’s not overflowing or damaged. Keep your septic system clean by pumping it regularly and avoiding flushing non-biodegradable items down the drain.
What is Wastewater Disposal and Why is it Important?
Wastewater disposal refers to the safe and environmentally responsible disposal of liquid waste, such as sewage, wastewater and hazardous waste. Proper wastewater disposal is essential to protect public health and the environment from the harmful effects of contaminated water..
How Often Should I Have My Grease Trap Cleaned?
The frequency of cleaning depends on the volume of waste your establishment produces, and the frequency that your local Council recommends. To avoid a clogged grease trap, cleaning it every three to six months is recommended. Regular cleaning helps prevent blockages, backups and issues associated with a clogged grease trap.
Are you looking for reliable septic services? Call CST Septic today on 0800 43 89 89 to schedule liquid waste disposal, grease trap cleaning or sump cleanout. Trust us to take care of your septic needs.
How Many Litres of Water Do Your Water Trucks Deliver?
Our trucks all deliver around 13,000 litres of water per load. We can also deliver 28,000 litres by truck and trailer if property access allows.
Help! I’ve run out of water, do you provide emergency deliveries?
CST Water can provide emergency water deliveries upon request. We understand that emergencies can happen anytime and we always endeavour to deliver promptly.
How Much Does a Water Delivery Cost?
This depends on your property location. Phone the office on 0800 43 89 89 for a price.
What Access Do You Require for Making a Water Delivery?
We require a minimum of 3.5 meters high and wide access to your property to avoid damage to our trucks. It is important to ensure that obstacles, such as cars, fences or other structures, are moved to clear access for truck water delivery.
Are you a WINZ-approved water carrier?
Yes, we are WINZ Approved – simply call or email the office for a quote.
Where Is the Water we Deliver from?
Our water is all taken from council-approved filling points and is safe to drink.
Does my water tank need to be empty for Cleaning?
Yes, our cleaning process does require the tank to be empty before the cleaning can take place. We have two options for this – we can either store 15,000 litres in a bladder while the tank is cleaned, or dispose of the water onsite and deliver a fresh load once the tank is cleaned.
How Often Should I Clean My Water Tank?
It is recommended to clean your water tank at least once a year to ensure the water remains clean and safe. However, if you notice any changes in the taste or smell of your water, it is recommended to have it cleaned through our residential water tank cleaning service.
Do you use the same truck for cleaning my water tank, as you do my Septic Tank?
No, these are completely different trucks and hosing. There is no chance of cross-contamination.
What is the Process for Hiring a Water Tank?
Hiring a water tank involves contacting CST Water to discuss your needs and arrange delivery and pickup. We offer a range of water tanks for hire and our team can help you select the best tank for your needs, ensuring a reliable tank water delivery service.
What Types of Water Tanks are Available for Hire?
CST Water offers various sizes of plastic water tanks for hire. Our tanks are well-maintained and regularly cleaned to ensure they are safe and reliable for storing water.
What Types of Industries Commonly Use CST Water’s Services?
CST Water’s services in NZ are commonly used by rural households relying on water tanks for supply, along with industries and businesses that require a reliable and safe water supply, such as construction sites, agricultural operations and event venues. Tank water delivery and truck water delivery are among the services we provide to meet these needs.
For top-quality water services that you can rely on, call CST Water today on 0800 43 89 89 or contact us online.
1. What Areas Does CST Industrial Cover?
CST Industrial’s services covers the Waikato, South Auckland, Taupo and Rotorua Regions. If you are outside of these areas, please don’t hesitate to contact our office – we’re always happy to help.
2. How Does Hydro Excavation Work?
Hydro excavation is a non-destructive method that uses pressurised water and a vacuum system to remove soil and debris. A high-pressure water blaster, breaks up the soil while a vacuum draws the resulting slurry.
3. How Does CCTV Pipe Inspection Work?
CCTV pipe inspection uses cameras to inspect the interior of pipes, helping to identify any blockages or damage. We can inspect pipes of all sizes and shapes using two cameras, Mainline and Push rod. This method is essential for drain tracing, locating and identifying any pipework issues, especially when figuring out how to fix drainage problems.
4. What are the Benefits of Water Jetting Plumbing?
Water jetting plumbing is effective for removing stubborn blockages and is less likely to cause damage to pipes compared to traditional methods. Water jetting equipment is also environmentally friendly, as it does not require harsh chemicals.
5. Do I Need to be Onsite During Hydro Excavation?
Clients can be offsite during hydro excavation services. Our experienced technicians are trained to handle the excavation process independently, ensuring the job is completed efficiently and safely.
6. What are the Environmental Benefits of Hydro Excavation?
Hydro excavation has a smaller environmental impact than traditional excavation methods as it produces less soil and debris. Additionally, the water blaster equipment used in the process minimises damage to the surrounding environment.
7. What is the Process for Booking CST Industrial’s Services?
To book our services, contact us via phone or email and let us know which service you require. Our team will work with you to schedule a convenient time for the service and ensure all necessary details are confirmed before the service date.
8. What Industries Does CST Industrial Provide Services To?
We provide services to various industries, including agriculture, construction, manufacturing and more. Our expertise makes us a valuable partner for many sectors.
Call CST Industrial today on 0800 11 44 90 or contact us online to schedule your industrial cleaning services.
